Payment Options
• We accept Visa, Mastercard, Discover, American Express.

SHIPPING
• Shipping charges are based on total amount of your order.
• Most items are shipped within two business days.
• Our standard shipping method to domestic destinations within the US is USPS Priority Mail, which usually arrives in 3 to 5 business days, except during the busy holiday season. We also offer expedited shipping service via USPS, Fed Ex and UPS.

Returns and Exchanges
Please examine all products upon receipt. If your order arrived damaged, is defective or we sent the wrong thing (it doesn't happen often but we are only human!) contact us within 7 days and we'll try to resolve the problem to your satisfaction, by either refunding your money, or exchanging the item(s).
There are no returns or exchanges after 30 days. We do not refund outgoing shipping. You will need to pay for return shipping also.
Returns should be sent to: Star Barks Return Department, 711 W. Indiantown Road, #B8, Jupiter, FL 33458. Include your order number, name and address (a copy of the invoice works nicely) so we can reference your order. We'll email you when the return has been received and processed. We recommend that you insure your return so if it is damaged during the trip back, you aren't liable.

• Treats: Treats are not returnable. We carry only treats that are tested and approved by Peppy and Prince. You might want to order one package at first to see if your dog likes it. If your dog doesn't like it (highly unlikely!), pass it on to a favorite canine friend.

• Exchanges: Ordered the wrong size or color? Simply place an order online for the correct item(s) and return the items that you don't want in their original condition within 30 days of delivery. We'll credit your card for the returned items.

• Don't Like It or It Isn't What You Expected: If you're not satisfied with your purchase, return it within 30 days of delivery in good condition (that means void of dog hair, with it's original packaging, bags, etc.). We'll refund your original purchase price. Of course we'd like to know why you're making the return so a note would be nice. We cannot accept returns more than 30 days after delivery. If you're exchanging, please see how to exchange in Exchanges above. If we receive items that aren't in re-sellable condition or after the 30 day return period, we will donate them to a rescue organization for you. If items are damaged on their return trip to us, we cannot make a refund. We recommend you insure your package.

Bottom line is If you have an item you've opened, looked at and decided it won't work for your needs, feel free to return it and we'll credit you back for the item (except for the specific items mentioned above). If on the other hand you use it and the item shows wear or damage upon return, we will not be able to give credit for it. You will not receive credit for these returns.